Last updated: September 1, 2026
This Privacy Policy explains how PRBLEM handles information when you visit prblem.com, purchase software, receive a license, use the customer portal or contact us.
Information we process
Depending on how you use the site, we may process your email address, product and license details, order or transaction identifiers, update entitlement dates, site activation information required by a licensed product, support correspondence, security logs and basic technical request data such as IP address and user agent.
Payments
Payment card and wallet details are processed by our checkout/payment provider, such as Paddle. PRBLEM does not need to store your full payment-card number. The payment provider may process billing, tax, fraud-prevention and transaction information under its own privacy terms.
Licensing and downloads
For paid software, we process the minimum information needed to issue and administer licenses, enforce licensed site limits, determine update entitlement and authorize protected package downloads. Product pages describe material network behavior. We do not use paid-license validation as a reason to collect unrelated site content.
Free products
Where a free product is described as requiring no account, no license key or no PRBLEM telemetry, that statement applies to that product as documented on its product page.
How we use information
We use information to deliver purchases, provide licenses and downloads, prevent abuse, respond to support requests, maintain service security, meet legal and accounting obligations, and improve the reliability of our products and website.
Sharing
We may share necessary information with service providers that help operate checkout, email delivery, hosting, security or support. We do not sell personal information. We may disclose information when required by law or necessary to protect users, PRBLEM or others from fraud, abuse or security threats.
Retention
We retain transaction and license records for as long as reasonably necessary to provide the purchased entitlement, maintain accounting and fraud records, resolve disputes and comply with legal obligations. Support and operational logs may be retained for shorter periods where practical.
Your choices
You may contact us to request access, correction or deletion of personal information where applicable. Some transaction, tax, security or license records may need to be retained where law or legitimate operational requirements apply.
Contact
Privacy questions can be sent to licenses@prblem.com.