Last updated: September 1, 2026
PRBLEM sells digitally delivered software. We want product scope, compatibility, license limits and update terms to be clear before checkout. This policy explains how refund requests are handled.
Refund requests
If your purchase was processed by Paddle or another merchant of record, refund requests may be reviewed and processed through that provider in accordance with applicable law, its buyer terms and the circumstances of the transaction. You may also contact PRBLEM at licenses@prblem.com so we can help investigate the purchase.
Cases we will review
We will review requests involving duplicate charges, an incorrect product delivered, a confirmed technical defect that prevents the product from performing its documented core function in a supported environment and cannot be reasonably resolved, or other circumstances where a refund is required by applicable consumer law.
Compatibility and change of mind
Before purchase, please review the product page for supported platform versions, requirements, license limits and update terms. A refund is not automatically guaranteed solely because a customer changes their mind, no longer needs the product, expected an undocumented feature, or is using an unsupported environment. Nothing in this policy limits non-waivable statutory consumer rights.
Abuse and license status
Where a purchase is refunded, reversed or charged back, the related paid license, update entitlement and protected download access may be suspended or revoked. Refunds do not authorize continued distribution or sharing of paid package files.
How to request help
Include your purchase email, product name and a short explanation of the issue. Do not send payment-card numbers or passwords by email. Contact licenses@prblem.com.